Frequently Asked Questions (FAQ) – qorvix.shop
Welcome to qorvix.shop! We’re dedicated to offering high-quality chairs that combine comfort, style, and functionality. Whether you’re shopping for home, office, or specialized seating, this FAQ will guide you through the most common questions about our products, services, and policies. If your question isn’t answered here, feel free to reach out via email at SZYX.ltd@outlook.com.
1. What types of chairs do you sell?
We offer a wide range of chairs designed for different purposes including ergonomic office chairs, gaming chairs, dining chairs, lounge chairs, and more. All our products are selected for their durability, design, and comfort.
2. How do I place an order on qorvix.shop?
Simply browse the collections on our website, choose your preferred product, select any available options such as color or material, and click “Add to Cart.” Once ready, proceed to checkout and follow the instructions to complete your order securely.
3. What payment methods do you accept?
We accept a variety of secure payment methods including major credit cards (Visa, MasterCard, AMEX), PayPal, and other widely-used online payment platforms. All transactions are encrypted for safety.
4. Do you ship internationally?
Yes, we offer global shipping. Shipping rates and estimated delivery times are calculated during checkout based on your location. Additional customs fees may apply for international orders, which are the responsibility of the buyer.
5. How long does shipping take?
Delivery time varies depending on the destination and shipping method chosen. In general:
- Domestic orders: 3–8 business days
- International orders: 7–21 business days
You will receive a tracking number once your order has been shipped.
6. Can I track my order?
Yes. After your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use that number to track your shipment on the courier’s website.
7. What if I receive a damaged or defective item?
We strive to ensure every product arrives in perfect condition. If you receive an item that is damaged or defective, please contact us within 3 days of delivery with clear photos and a description of the issue. We will arrange a replacement or refund as needed.
8. Do you accept returns or exchanges?
Yes, returns are accepted for most unused and undamaged items within 14 days of receipt. Items must be returned in original packaging. Buyers are responsible for return shipping costs unless the item arrived damaged or there was a mistake on our end. Please contact us before initiating any return.
9. Can I cancel or modify my order after it’s been placed?
Orders can be modified or canceled within 24 hours of purchase. After this window, your order may already be in the processing or shipping stage, and changes may no longer be possible.
10. Do you offer bulk discounts or wholesale pricing?
Yes, we do provide special pricing for bulk or wholesale orders. If you are interested in purchasing chairs in larger quantities, please contact us at SZYX.ltd@outlook.com for custom pricing and lead times.
11. Are the chairs pre-assembled?
Most of our chairs come partially assembled and include clear instructions and all necessary tools for easy self-assembly. If you’re unsure about a product’s assembly requirements, please check the product description or contact our team.
12. Is my personal information safe on your website?
Absolutely. We use industry-standard encryption and security protocols to protect your data. We never share your personal information with third parties without your consent.
13. How can I contact customer support?
Our support team is here to help with product questions, order status, or after-sales support. You can reach us at SZYX.ltd@outlook.com, and we aim to respond within 24 hours on business days.
Thank you for choosing qorvix.shop. We’re committed to bringing you quality seating solutions and reliable service every step of the way.